FAQs

CUSTOMER CARE

Website Enhancements
We continually improve our website to offer you an even better shopping experience:

  • Effortless Returns: Enjoy immediate refunds with our return service—no waiting around!
  • Live Order Tracking: Monitor your order’s journey with real-time updates from purchase to delivery.
  • 10% Off + Free Shipping & Returns: Join our Loyalty Program at serenewardrobe.com to receive exclusive savings and benefits.

Need assistance? Reach out to our Style & Service Team via the contact form at serenewardrobe.com or explore our help center.

MY ACCOUNT

  • Enjoy faster checkout by registering—your billing and shipping details will be saved securely.
  • Already registered? Simply go to serenewardrobe.com to edit or update your account and shipping information.
  • Forgot your password? Request a reset through the “Forgot password” link on our site.

MOBILE MESSAGING TERMS & CONDITIONS

We offer optional marketing and order-related SMS alerts (like cart reminders or delivery updates) via our messaging service.
Upon opting in, you authorize the use of automated messaging systems and consent to receive recurring updates. Please note that opting in is voluntary and does not affect your ability to shop. Our terms apply subject to change—if we update them, we’ll post the new version on our site. Continued use of SMS after updates implies acceptance.

ACCOUNT MANAGEMENT

Upon opting into the messaging service:
A. You permit us to send recurring updates via automated systems to the number you provided.
B. You acknowledge that opting in is optional and not required to make purchases.
C. You confirm that you’re authorized to enroll the linked number.
D. You consent to electronic documentation of your opt-in. To retrieve or save a copy, use your device’s settings or email access.

SMS CONTENT & FREQUENCY

Once you opt in, message frequency will vary based on your interactions and initiations. You may receive alerts about:

  • Promotional offers and sales
  • New product arrivals
  • Cart reminders, restocks, price drops, or low-inventory alerts
  • Order confirmations, shipment updates, and delivery notifications

MESSAGE RATES & STOP COMMAND

Message and data rates may apply according to your carrier plan.
To stop receiving messages, reply STOP to any message you receive. You will receive a confirmation message immediately.

HELP

For assistance via SMS, reply HELP to any message. More support options are always available on our website at serenewardrobe.com under “Contact Us.”

CHANGES TO TERMS

These terms may change at any time. We post updates promptly on our FAQs page at serenewardrobe.com. Your continued use of our services after updates constitutes acceptance.

FABRIC FACT SHEETS

Modal
A regenerated cellulose fiber known for its luxurious softness, durability, moisture-wicking properties, and silky luster. Perfect for garments that drape beautifully and feel divine.

Pearl Fiber
Infused with nano-grade pearl powder, this fiber enhances softness and moisture management, offering breathable comfort with a refined texture.

Pima Cotton
A high-grade cotton with strong, absorbent fibers and a soft, lustrous finish—excellent for durable, comfortable wear.

Sandwashed Silk
Silk that has been washed with fine abrasives to achieve a sueded, soft texture with elegant drape and feel.

Tencel (Lyocell)
An eco-conscious, silky fabric with smooth surface and excellent drape. Moisture-wicking and gentle on sensitive skin.

Viscose
Also known as rayon, viscose is soft and flowing—ideal for summer styles or blended fabrics that prioritize comfort and breathability.

PRODUCT TERMINOLOGY (A–Z)

  • Acetate: Lightweight synthetic fabric often used in linings.
  • Acrylic: Soft, wool-like synthetic yarn, machine-washable.
  • Alpaca / Angora: Luxe natural fibers—our angora is ethically sourced via humane shearing.
  • Appliqué: Decorative fabric pieces sewn onto garments.
  • Arabesque: Intricate, flowing design motifs.
  • Armoire: Ornate storage cabinet.
  • Artisan: Crafted with skill using traditional techniques.
  • Asymmetrical: Varying form or pattern across sides.
  • Ball Fringe: Corded trim ending in tufted pom-poms.
  • Bamboo (Rayon): Ultra-absorbent, quick-drying, and eco-friendly fiber.
  • Bateau: Boat neckline.
  • Batik, Batiste, Battenburg: Traditional fabric styles and lace.
  • Batting, Beading: Quilting filler and ornamental beadwork.
  • Bed Cap: Fitted coverlet for the foot of the bed.

ORDERING & RETURNS

  • Ordering: Shop exclusively through serenewardrobe.com using keyword or item number search, or browse categories. Add items to your cart and follow the on-screen prompts at checkout. Instant order confirmation will be displayed with your purchase confirmations delivered via email.
  • Returns & Exchanges: Enjoy hassle-free returns within 60 days with proof of purchase. Drop-off or mail-in options are available through Happy Returns—with transparent processing fees. Exchanges can be done through our support team. Price adjustments are available within 14 days of purchase for eligible items. Final sale items are non-returnable.
  • Pricing & Stock: Prices and availability may change without notice. Inventory updates once daily. Final sale items and shipping/handling fees are non-refundable.

PRODUCT REVIEWS

To submit a review:

  1. Find the product at serenewardrobe.com via search or item number.
  2. Click the “Write Review” link and log in.
  3. Rate (1–5 stars) and share your experience.
  4. Preview and submit—reviews typically appear within a few business days.

Review Guidelines:

  • Focus on your personal experience with the product.
  • Avoid profanity, discriminatory remarks, or promotional content.
  • Do not include contact information or links.
  • Review content may be edited or removed at our discretion. By submitting, you grant us a perpetual, worldwide license to use, modify, and distribute your review content.

OTHER INFORMATION

PC Monitor Color Disclaimer: Product images may vary from actual items due to display differences.
Vendor Submissions & Supply Chain Transparency: If you’re a vendor, send product materials to the address on our site (serenewardrobe.com). We enforce rigorous ethical sourcing and audit processes to ensure supplier compliance with social responsibility standards.
Silk Care: Air silk items regularly to preserve freshness. Wash gently in cold water, avoid bleach and softeners, and tumble-dry on low or air-dry.