Shipping & Delivery
As we continue to encounter global supply chain challenges, you may notice delivery delays with select styles. Especially around the holidays, we recommend that you shop early to ensure you receive your seasonal must-haves and gifts on time. We appreciate your patience and understanding.
Due to quick processing times at our distribution center, we may be unable to cancel or modify an order once it has been submitted. If you have any questions, please refer to our customer service on our website. Items not included in the return authorization will be forfeited.
Check your Order Status on serenewardrobe.com to receive your expected shipping date and tracking number.
In-stock items usually ship within 1–2 business days. Orders are shipped Monday through Friday. For same-day shipping, choose 3-Day Air or Next Day Air.
Applicable sales tax will be charged on shipping and handling.
Shipping Rates
| Subtotal Range | Standard | 3-Day Air | Overnight |
|---|---|---|---|
| Up to $50 | $9.99 | $14.99 | $29.99 |
| $50.01–$100 | $14.99 | $19.99 | $34.99 |
| $100.01–$150 | $15.99 | $20.99 | $35.99 |
| $150.01–$200 | $17.99 | $22.99 | $37.99 |
| $200.01+ | $19.99 | $24.99 | $39.99 |
Standard Shipping
Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery usually ship within 1–2 days and typically arrive within 4–8 business days of shipment. Business days are defined as Monday through Friday, 8 am to 5 pm ET, excluding holidays.
- We ship to most U.S. ZIP codes, including Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, Guam, and APO/FPO.
- Expedited options (3-Day and Next-Day) may be restricted in some locations.
- At this time, we are not able to ship to Canada or other non-U.S. addresses.
Expedited Shipping
Your order must be received and processed by 11:59 PM ET for same-day shipping on expedited delivery.
Our carrier delivers expedited shipments Monday through Friday.
FAQs
How long will it take to receive my package?
On average:
- Standard: 4–8 business days after shipment
- 3-Day: 3 business days
- Overnight: 1 business day
Can I specifically request Saturday delivery?
No, Saturday delivery cannot be scheduled.
Can I ship to a P.O. Box?
Yes, P.O. Boxes are accepted via standard delivery in partnership with USPS.
Can I ship internationally?
Not at this time; we only ship within the U.S.
How can I track my order?
Check your Order Status on serenewardrobe.com for expected shipping and tracking details. It may take up to 48 hours for the carrier to scan the package into their system.
When will my order ship and how will I know it has shipped?
In-stock items usually ship within 1–2 business days. An order confirmation is sent once your order ships. Tracking updates may take up to 48 hours to appear once scanned.
Why isn’t my tracking status updating?
Shipments receive updates at different points. It’s not unusual to go more than 24 hours without a scan—especially during long transit periods.
My package shows as delivered, but I haven’t received it—what should I do?
First, check around your delivery location and with neighbors. Carriers sometimes mark packages as delivered prematurely. This is often resolved by the end of the day or within 2 days. If you haven’t received it within 2 days, please contact our customer support via the website.